Screening Training & Supervision

Eastern Security is constantly working to provide the highest level of security and service we can to all of our customers

Jump to Section: Screening, Training, Supervision

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Contact us online or call us toll free at: 866-390-1307 for a free security consultation.

Screening

Our thorough 16-step screening process (including annual CORI, 10-panel pre-employment and random drug testing) ensures you always get highly qualified security officers (many have military, law enforcement and/or security experience).

Eastern Security's 16 Point Security Service Screening Process:

1. Application MUST be completely filled out to be considered
2. High School Diploma or GED required (most are college educated)
3. Must be over 21 years of age
4. Candidates must be a United States or naturalized citizen, or a non-citizen eligible under law for employment in the United States.
5. Upon completion of the application all applicants go through an initial interview to be sure the application is complete and to ask several basic screening questions.
6. If they pass the initial interview, Eastern Security checks the applicant's work history for the previous 3-5 years.
7. Eastern Security Inc. conducts Pre-employment CORI criminal history checks.
8. Eastern Security Inc. conducts annual CORI criminal history checks for all employees.
9. Eastern Security Inc. checks at least 3 references that the applicant has known for 5+ years.
10. Eastern Security Inc. requires an extensive 10-panel Pre-employment drug test (Note: The U.S. Dept. of Transportation, D.O.T., only requires a 5 panel test).
11. Eastern Security Inc. requires random 10-panel drug tests for all employees (including office staff and top management).
12. Second Interview with top management
13. Registry of Motor Vehicles history check
14. Social Security number verification
15. Sexual offender history check
16. Orientation thoroughly explaining the standards and requirements of any security officer working for Eastern Security Inc.

Training

All of our security officers must complete intensive training and testing before assignment to your facility and throughout their employment at Eastern Security. This ensures the officers on your site are fully prepared to protect your property and your people.

Eastern Security's Training Program Includes:

• Eastern Security's Initial Security Training based on ASIS and International Federation of Protection Officers (IFPO) recommendations. Initial training includes:
  • Duties and functions of a protection officer
  • Public relations
  • Professionalism and ethics
  • Patrol techniques
  • Report writing
  • Legal authorities and responsibilities of a protection officer
  • Fire hazard: detection and prevention
  • Procedures for emergency situations
  • Safety issues
  • Introduction to first aid
• Eastern Security's training program also includes: Training on Eastern Security's code of conduct, attendance, punctuality, and appearance
• Continuous Security Training throughout their employment with Eastern Security
  • Advanced security training
  • First aid/first responder/CPR training
  • Suspicious people/packages
• On-site training at your facility consisting of:
  • Specific responsibilities, expectations and procedures
  • Fire awareness and response
  • Disaster/emergency response
  • Familiarity with your facility and the contact people in your company
• On-site training for back-up security officer at your facility
• Supervisors test each security officer on each shift when doing site visits
  • Test on knowledge of site-specific requirements
  • Test on security knowledge
  • Test on Eastern Security's policies and procedures

Supervision

Eastern Security is constantly working to provide the highest level of service we can to all of our customers. Toward that end, we recently invested over $20,000 to install GuardTrac, the state-of-the-art computerized security officer monitoring system. GuardTrac monitors security officer and supervisor activity on every shift. This provides you with an important added layer of protection.

GuardTrac Ensures:

• The security officer trained and assigned for your facility will be at their post on-time and remain on the job throughout their shift.
• All security officers must check in with GuardTrac at the beginning of each shift, throughout their shift, and at the completion of their shift
• If a security officer does not check in with GuardTrac, Eastern Security's 5-step Coverage Guarantee alert system is activated to ensure a trained security officer is at your facility
  1. GuardTrac contacts managers and supervisors on their Nextel phones
  2. If GuardTrac receives no response, it calls the next manager on the list
  3. GuardTrac flashes a message in RED on the Call Control computer screen at Eastern Security's corporate headquarters
  4. GuardTrac announces an alert to operations management
  5. GuardTrac prints a report and records all data in the database
• In addition to communicating with each security officer on each shift, GuardTrac allows supervisors to monitor security officer activity at every facility throughout every shift.
• If a security officer is sick or on vacation, the security officer covering for him will have been trained on your facility
• You will receive daily activity reports and reports on any incidents which occurred during each shift.
• You will always be billed correctly
  • Eastern Security's Management reviews GuardTrac reports every day
  • You will receive a detailed invoice showing who was working on each shift in your facility
• Should an issue arise Eastern Security's Issue Resolution Process (IRP) is followed
  • Supervisors MUST return all customer calls within 15 minutes (24 hours per day)
  • Management reviews GuardTrac reports daily to be sure
    1. Systems and procedures are followed properly
    2. Security officers are on-time and on-site throughout their shift
    3. Client calls are returned promptly
    4. Issues are resolved
    5. Clients are billed properly
  • Depending upon the severity of the situation the supervisor will:
    1. Retrain the security officer
    2. Issue a verbal and/or written warning to the security officer with an action plan for improvement
    3. Relieve the security officer of duty for the shift or permanently from your facility
    4. Management may dismiss the security officer from Eastern Security
  • Eastern Security Management follows up with the customer to be sure the issues were resolved to the customer's satisfaction

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Phone: 1-888-491-8181 | Fax: 617-491-4664 | Eastern Security, Inc. 36 Spinelli Place. Cambridge, MA 02138
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